Terms & Conditions

These Terms and Conditions (“Terms”) apply to purchases made through rivmaroy.com.

rivmaroy.com is operated by Chongqing Kunhongyuan Network Technology Co., Ltd.

By placing an order through our website, you confirm that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on rivmaroy.com.

Scope of These Terms

These Terms apply to products purchased through rivmaroy.com.

Your purchase may also be subject to additional policies, including:

  • Shipping Policy
  • Return and Refund Policy
  • Payment and Security Policy
  • Privacy Policy
  • Product Care and Support Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to display our product descriptions, dimensions, materials, colors, finishes, features, prices, images, and availability as accurately as possible.

RIVMAROY products may include:

  • Decorative vases
  • Animal sculptures
  • Tree of Life decorations
  • Light art decorations
  • Abstract decorative pieces
  • Artistic home accessories and collectible ornaments

Actual product appearance may vary slightly due to:

  • Screen or display settings
  • Photography and lighting conditions
  • Manufacturing variations
  • Material characteristics
  • Surface finishing differences
  • Product batch variations
  • Packaging or design updates

Products made with different materials, textures, finishes, colors, lighting effects, or decorative elements may have natural variations. These differences are considered normal characteristics of handcrafted or artistic products and do not necessarily indicate a defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content when reasonably necessary.

If a significant error affects an existing order, we may contact you regarding available solutions or cancel the affected product and provide an applicable refund.

Product Requirements and Usage Information

Certain RIVMAROY products may include specific components or features, such as:

  • Decorative lighting elements
  • LED modules
  • Power adapters
  • Charging components
  • Decorative structures
  • Product-specific accessories listed on the product page

Customers are responsible for reviewing product information, specifications, dimensions, materials, care instructions, and intended use before purchasing or using products.

Different product models or versions may vary in:

  • Design
  • Materials
  • Decorative details
  • Lighting functions
  • Included accessories

Unless specifically stated, RIVMAROY does not guarantee compatibility with third-party replacement parts, adapters, accessories, or electronic components.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation email.

This confirmation indicates that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

RIVMAROY reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after successful payment processing, we will issue an applicable refund through the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

Email: service@rivmaroy.com

We will make reasonable efforts to assist before shipment processing begins.

However, once an order has entered processing, we cannot guarantee that changes or cancellations can be completed, including after:

  • Processing
  • Product preparation
  • Packaging
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already been shipped, the applicable Return and Refund Policy will apply.

Prices

Unless otherwise stated during checkout, product prices displayed on rivmaroy.com are listed and processed in United States Dollars (USD).

Prices may vary depending on:

  • Product design
  • Product specifications
  • Product variations
  • Promotional eligibility
  • Destination
  • Applicable taxes
  • Shipping costs

The final amount payable will be displayed during checkout before completing your purchase.

RIVMAROY may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before shipment or cancel the affected order.

Taxes and Additional Fees

Applicable taxes, shipping fees, and other order-related charges will be displayed during checkout where required or available.

International orders may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Customs clearance charges
  • Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods will be displayed during checkout and may vary depending on:

  • Customer location
  • Device type
  • Order value
  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize the processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment and Security Policy.

Promotions and Offers

RIVMAROY may occasionally provide promotional offers, including:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping promotions
  • Other promotional benefits

Promotional offers may include additional conditions, such as:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

RIVMAROY reserves the right to modify, suspend, or terminate promotional offers where permitted by applicable laws.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping costs, and related information are subject to our Shipping Policy.

Unless otherwise stated, all delivery timeframes provided are estimates only.

Delivery may be affected by circumstances outside RIVMAROY’s reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation interruptions
  • Holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

RIVMAROY products may include delicate artistic elements, handcrafted details, decorative structures, lighting components, LED modules, charging parts, or other sensitive materials.

We take reasonable precautions when packaging products to help protect them during transportation. Customers should inspect their orders promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are subject to our Return and Refund Policy.

Please contact RIVMAROY before returning any product so our customer support team can review your request and provide appropriate instructions.

Nothing in our return process is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your RIVMAROY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

This may include issues involving:

  • Decorative vases
  • Animal sculptures
  • Tree of Life decorations
  • Light art decorations
  • Abstract decorative pieces
  • Lighting components
  • Product accessories or included parts

We may request:

  • Your order number
  • Clear photos of the product issue
  • Photos of the original packaging
  • A photo of the shipping label
  • A short video demonstrating the issue where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

RIVMAROY products should only be used for their intended purposes and should be handled according to:

  • Product instructions
  • Technical specifications
  • Safety information
  • Care recommendations
  • Product-specific guidelines

Decorative Products and Artistic Pieces

For vases, sculptures, decorative ornaments, and artistic home accessories:

  • Handle products carefully to avoid impact, dropping, or excessive pressure.
  • Keep delicate decorative surfaces protected from scratches or damage.
  • Follow recommended cleaning methods and care instructions.
  • Avoid exposure to harsh chemicals or unsuitable cleaning materials.
  • Store products safely when not in use.
  • Do not modify, alter, or damage the original design or structure.
  • Handle handcrafted details, textures, finishes, and decorative elements with care.

Light Art Decorations

For decorative products containing lighting elements:

  • Use recommended power sources and compatible accessories.
  • Handle LED components, adapters, charging parts, and cables carefully.
  • Avoid unnecessary impact, dropping, or excessive force.
  • Do not modify electrical components or internal wiring.
  • Stop using the product if cables, adapters, or electronic components become damaged.
  • Follow all product instructions for installation, charging, and operation.

Electrical Safety

For products containing lighting or electronic components:

  • Use only compatible power sources and accessories.
  • Do not use damaged cables, adapters, or electronic components.
  • Keep electronic products away from water and excessive moisture unless specifically designed otherwise.
  • Ensure proper ventilation when using lighting products.
  • Follow all safety instructions provided with the product.

Indoor and Outdoor Use

Unless specifically stated on the product page, RIVMAROY products are primarily designed for indoor environments.

Products should avoid unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Long periods of direct sunlight
  • Strong chemicals

Any statements regarding outdoor use, water resistance, or moisture resistance only apply where specifically indicated for a particular product.

Product Dimensions and Natural Variations

Dimensions and specifications displayed on rivmaroy.com are provided for product reference only.

Minor variations may occur due to:

  • Manufacturing processes
  • Measurement methods
  • Material characteristics
  • Product batch differences
  • Design updates

Because artistic products often involve unique materials, handcrafted elements, and decorative finishes, slight variations may occur in:

  • Color tones
  • Surface texture
  • Material details
  • Shape characteristics
  • Decorative elements
  • Lighting effects

These variations are considered natural characteristics of artistic and decorative products and do not necessarily represent defects.

Product Support and Warranty

Certain RIVMAROY products may include product support or limited warranty services where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or within product support information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Unless otherwise agreed in writing by RIVMAROY, products available through rivmaroy.com are primarily intended for lawful personal, household, decorative, or gift purposes.

Where reasonably necessary, unauthorized commercial resale may be restricted.

Prohibited Activities

You may not use rivmaroy.com or our purchasing systems for:

  • Fraudulent transactions
  • Unauthorized payment activities
  • Abuse of discounts or promotional offers
  • Manipulation of checkout systems
  • Abuse of return or refund procedures
  • Unauthorized resale activities in restricted areas
  • Interference with website security
  • Other unlawful or deceptive activities

RIVMAROY may take reasonable actions to protect customers, website operations, business activities, and payment systems when suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

  • RIVMAROY brand name
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layout
  • Design elements
  • Original content

is owned, licensed, or authorized for use by RIVMAROY, Chongqing Kunhongyuan Network Technology Co., Ltd., or relevant rights holders.

Website content may not be copied, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable laws.

Third-Party Services

RIVMAROY may use third-party service providers to support:

  • E-commerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising services
  • Fraud prevention
  • Website security

Third-party services may operate according to their own terms and privacy policies.

RIVMAROY is not responsible for independent third-party services that are outside our control.

Electronic Communications

By placing an order or contacting us electronically, you agree that RIVMAROY may communicate with you electronically where appropriate.

Communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund notifications
  • Security information

Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that personal information may be processed according to our Privacy Policy and applicable laws.

Disclaimer

To the maximum extent permitted by applicable laws, rivmaroy.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will operate without interruption.
  • All technical issues will be immediately resolved.
  • Website content will always be completely free from errors.

Product images and descriptions are intended to represent products as accurately as possible; however, slight variations may occur due to:

  • Screen settings
  • Photography conditions
  • Material characteristics
  • Handmade details
  • Product variations

Limitation of Liability

To the maximum extent permitted by applicable laws, RIVMAROY and Chongqing Kunhongyuan Network Technology Co., Ltd. shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from:

  • Product purchases
  • Product use
  • Transactions
  • Website use
  • Related services

Nothing in these Terms excludes:

  • Liability that cannot legally be excluded
  • Mandatory consumer rights
  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location and applicable laws, you may have statutory consumer rights relating to:

  • Product conformity
  • Defective products
  • Repairs
  • Replacement products
  • Returns
  • Refunds
  • Cancellation rights

These Terms are intended to supplement, not replace, any rights that cannot legally be excluded.

Changes to These Terms

RIVMAROY may update these Terms from time to time to reflect changes in:

  • Business operations
  • Products or collections
  • Website functions
  • Store policies
  • Legal requirements

Updated versions will be published on this page.

Your continued use of rivmaroy.com after updates are posted indicates acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms, your orders, RIVMAROY products, or our store policies, please contact us:

Brand: RIVMAROY

Website: rivmaroy.com

Legal Entity:
Chongqing Kunhongyuan Network Technology Co., Ltd.

Address:
2nd Floor, No. 310 Huafu Avenue North Section, Huayan Town, Jiulongpo District, Chongqing, China

Unified Social Credit Code:
91500107MAEG5FPM4A

Customer Support Email:
service@rivmaroy.com

rivmaroy.com is owned and operated by Chongqing Kunhongyuan Network Technology Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.

RIVMAROY is dedicated to bringing thoughtfully designed artistic decorations into everyday spaces through carefully selected products, reliable service, and a clear customer experience.