Contact Us

Welcome to RIVMAROY

We are committed to providing responsive and reliable customer support throughout your entire shopping experience.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or have any questions about our artistic home decor collections, our customer service team is always ready to assist you.

For any inquiries regarding orders, shipping, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channel below.

1. Customer Support via Email

Email: service@rivmaroy.com

Our customer service team carefully reviews every inquiry and aims to provide a clear and helpful response within 24-48 business hours (1-2 business days).

For faster assistance with existing orders, please include your order number whenever possible.

For product-related questions, please include the following information:

  • Product name
  • Order number (if available)
  • A brief description of your question or concern
  • Clear photos (if applicable)
  • If the issue relates to product condition, decorative features, lighting functions, or product details, please provide a short video.

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@rivmaroy.com

Customer Service Hours:
Monday to Friday,
9:00 AM to 6:00 PM Eastern Time (ET)

Messages received outside normal customer service hours will be reviewed on the next business day.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Orders, Shipping, and After-Sales Support

Our support team can assist you with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product installation, usage, and care guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and details
  • Business and wholesale cooperation inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing the order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected parts.

4. Product Support

RIVMAROY offers a curated collection of artistic home decor products, including elegant vases, animal sculptures, life tree ornaments, illuminated art decorations, and abstract decorative pieces.

If you experience any issues while using our products, our customer service team can assist you with:

  • Product dimensions
  • Materials and finishes
  • Decorative features and functions
  • Lighting functions and power features
  • LED components
  • Installation and operation guidance
  • Product care recommendations
  • Included accessories
  • Recommended usage
  • Product variations
  • General product questions

Since product specifications vary, please provide the product name or order details when contacting us.

5. Business and Wholesale Inquiries

RIVMAROY welcomes inquiries from retailers, distributors, commercial buyers, interior designers, and other potential partners.

For wholesale, distribution, bulk purchasing, or business cooperation opportunities, please contact:

Email: service@rivmaroy.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please provide:

  • Company name
  • Market or region
  • Expected order quantity
  • A brief description of your inquiry

6. Company Information

Brand: RIVMAROY

Website: rivmaroy.com

Legal Entity:
Chongqing Kunhongyuan Network Technology Co., Ltd.

Registered Address:
2nd Floor, No. 310 Huafu Avenue North Section, Huayan Town, Jiulongpo District, Chongqing, China

Unified Social Credit Code:
91500107MAEG5FPM4A

Customer Support Email:
service@rivmaroy.com

rivmaroy.com is owned and operated by Chongqing Kunhongyuan Network Technology Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.

We Are Always Here to Help

From selecting the perfect RIVMAROY artistic decor piece to receiving and enjoying your order, our team is dedicated to making your shopping experience clear, convenient, and reliable.

For any questions, please contact us:

Email: service@rivmaroy.com

Thank you for choosing RIVMAROY.

RIVMAROY — Artistic Decor Designed to Bring Character and Elegance to Everyday Spaces.