Shipping Policy
At RIVMAROY, our goal is to provide a clear and reliable delivery experience from the moment you place your order until your decorative pieces arrive at your doorstep.
Our collection includes artistic home decor products such as vases, animal sculptures, Tree of Life decorations, light art decor pieces, and abstract decorative items. When appropriate, we carefully package our products with protective materials to help reduce the risk of damage during transportation.
Order Processing
Orders are usually processed within 1-3 business days after successful payment confirmation.
Business days refer to Monday through Friday, excluding public holidays.
Order processing time is calculated separately from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory checks, or other special circumstances, processing times may be slightly extended.
Some decorative products containing fragile materials, artistic structures, glass-like elements, or requiring special packaging may require additional preparation before shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).
Estimated Delivery Time
Estimated delivery time is usually:
Delivered within 7-20 business days after shipment
Estimated delivery time does not include the 1-3 business days required for order processing.
Delivery times may vary depending on factors including:
- Delivery destination
- Carrier availability
- Customs inspections or clearance procedures
- Public holidays
- Weather conditions
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Other circumstances beyond our reasonable control
All delivery times are estimates and do not represent guaranteed delivery dates.
Shipping Methods and Costs
Available shipping methods and applicable shipping fees will be displayed at checkout based on the destination, product type, package size, and items included in your order.
If promotional shipping options or free shipping offers are available, the applicable conditions will be clearly displayed before payment is completed.
Some larger decorative pieces, fragile items, or products requiring special packaging may require different shipping arrangements depending on destination and transportation requirements.
Fragile Product Packaging
Some RIVMAROY products may include:
- Glass or crystal-like decorative elements
- Artistic structures
- Delicate surface finishes
- Decorative components
- Handcrafted details
- Other fragile product parts
When appropriate, these products are packaged with protective materials to help reduce movement and impact during transportation.
Please handle your package carefully upon arrival and inspect the product shortly after opening.
We recommend keeping the original packaging until you confirm that your order has arrived safely and in good condition.
Tracking Your Order
When tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout, including your tracking number or tracking link.
After the shipping label is created, please allow some time for tracking information to become active.
Depending on the carrier and destination, tracking updates may only appear after the package reaches specific transportation or delivery checkpoints.
Delivery Delays
Although we work with reliable shipping providers and aim to deliver orders as efficiently as possible, occasional delays may occur due to circumstances beyond our reasonable control, including:
- Carrier interruptions
- Customs inspections or clearance procedures
- Severe weather conditions
- Transportation disruptions
- Public holidays
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Unexpected logistics delays
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review available tracking and delivery information.
Accuracy of Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Please carefully verify your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact information
If you discover an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update information before order processing begins. However, once an order has entered processing or has already been shipped, we cannot guarantee that changes can be made.
If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping fees may apply where permitted by applicable laws.
International Orders
RIVMAROY ships to selected international destinations where delivery services are available.
International shipments may be subject to:
- Customs inspections
- Import duties
- Taxes
- Brokerage fees
- Customs clearance charges
- Other fees imposed by local authorities or carriers
Unless otherwise stated at checkout, these charges are generally the responsibility of the recipient.
RIVMAROY cannot control customs processing times or fees charged by government authorities, customs agencies, or shipping providers.
Products Damaged During Transit
Because some RIVMAROY products contain delicate artistic structures, decorative materials, fragile surfaces, or handcrafted details, we recommend inspecting your order immediately after delivery.
If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as possible.
To help us review your request, please provide:
- Your order number
- Clear photos of the damaged product
- Photos of the inner packaging
- Photos of the outer shipping box
- A photo of the shipping label
- A short video if available
Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.
Depending on the circumstances and applicable policies, we may provide an appropriate solution, such as replacement, refund, or another suitable resolution.
Lost or Delayed Packages
If tracking information shows an unusual delay or your package cannot be located, please contact us so we can review the available carrier information.
Where appropriate, we may assist with carrier inquiries or provide available resolution options.
Investigations and solutions may depend on the individual carrier’s policies and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking the following first:
- Your mailbox or usual delivery area
- Front door, side door, or back door
- Building reception area or mailroom
- Family members
- Neighbors
- Local delivery provider
If you are still unable to locate your package, please contact us. We will work with you to review available delivery information.
Split Shipments
In some cases, products from the same order may be shipped separately due to:
- Inventory locations
- Product size
- Fragile product packaging requirements
- Warehouse availability
- Fulfillment requirements
For example, multiple decorative items in one order may be shipped in separate packages depending on inventory location or packaging requirements.
If your order is shipped in multiple packages, each package may have its own tracking number and may arrive at different times.
Even if RIVMAROY chooses to split your order into multiple shipments, you will not be charged additional shipping fees.
Receiving Your Order
When receiving your RIVMAROY decorative products, we recommend:
- Carefully opening the package.
- Avoiding the use of sharp tools near the product.
- Slowly removing protective packaging materials.
- Handling vases, sculptures, decorative elements, and artistic details carefully.
- Inspecting the product before disposing of packaging.
- Placing the product on a clean and stable surface before use or display.
If your product includes specific display instructions, adjustable components, or special care recommendations, please review the included product information before use.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or product damage, please contact our customer support team:
Brand: RIVMAROY
Official Website: rivmaroy.com
Company Name:
Chongqing Kunhongyuan Network Technology Co., Ltd.
Address:
2nd Floor, No. 310 Huafu Avenue North Section, Huayan Town, Jiulongpo District, Chongqing, China
Unified Social Credit Code:
91500107MAEG5FPM4A
Customer Support Email:
service@rivmaroy.com
rivmaroy.com is owned and operated by Chongqing Kunhongyuan Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
If you contact us regarding an existing order, please provide your order number and the email address used during checkout so that our team can assist you more efficiently.
For damaged or product-related inquiries, please provide photos of the product and packaging to help us review the situation more quickly.
RIVMAROY — Artistic Decor Designed to Enrich Everyday Spaces.