FAQ

Orders and Shipping

How do I place an order?

To place an order, select the RIVMAROY artistic decor product you would like to purchase, review the available options, add the item to your shopping cart, and complete the checkout process.

After your order has been successfully submitted, we will send an order confirmation email to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters the processing stage. However, once an order has entered processing, packaging, fulfillment preparation, or shipment, we cannot guarantee that changes or cancellations can be made.

How can I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that after a tracking number is created, tracking updates may take some time to appear. Update frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery time depends on factors including:

  • Your destination
  • Carrier operations
  • Customs processing
  • Local delivery conditions
  • Holidays
  • Other circumstances

Please refer to our Shipping Policy for order processing times and estimated delivery periods.

All delivery times are estimates and do not represent guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your RIVMAROY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • Shipping label photos if available
  • A short video if the issue relates to product condition or product details

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does RIVMAROY offer?

RIVMAROY offers a curated collection of artistic home decor products designed to bring character, elegance, and artistic expression to everyday spaces.

Our collections may include:

  • Artistic vases
  • Animal sculptures
  • Life tree ornaments
  • Illuminated art decorations
  • Abstract decorative pieces

Product collections may change as new designs and artistic creations are introduced.

Do RIVMAROY products have different materials and finishes?

Materials, finishes, textures, and decorative details may vary depending on the product.

Due to handcrafted characteristics, artistic design, and production differences, slight variations may occur in:

  • Shape
  • Texture
  • Color
  • Finish
  • Surface details
  • Decorative elements

These variations are considered natural characteristics of artistic products and do not necessarily indicate a defect.

Will the product look exactly the same as the photos?

We make reasonable efforts to display product colors, finishes, proportions, and design details as accurately as possible.

However, the actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography
  • Material characteristics
  • Manufacturing differences
  • Product batches

Please refer to each product page for specific product information.

How should I care for my RIVMAROY products?

For most RIVMAROY artistic decor products:

  • Handle vases, sculptures, and decorative pieces carefully.
  • Avoid drops, strong impacts, or excessive pressure.
  • Keep products clean and dry.
  • Use a soft cloth for external cleaning when appropriate.
  • Avoid harsh chemical cleaners.
  • Do not modify product structures or included components.
  • Follow the specific care instructions provided with the product.

How should I care for illuminated art decorations and included accessories?

For products with decorative lighting features or included accessories:

  • Handle cables, power components, and accessories carefully.
  • Avoid excessive pulling, twisting, or bending.
  • Use compatible power sources and accessories.
  • Keep electrical components away from excessive moisture.
  • Stop using the product if accessories or components are damaged.
  • Store accessories properly when not in use.

What should I do if my product has an issue?

If your RIVMAROY product has an issue, carefully inspect the product and avoid forcing open, modifying, or repairing any affected components.

If applicable, please check:

  • Product condition
  • Included accessories
  • Power connection for illuminated products
  • Component placement
  • Product assembly

If the issue continues, please contact our customer support team.

Can RIVMAROY products be used outdoors?

Unless specifically stated on the product page, RIVMAROY products are primarily designed for indoor decorative use.

We recommend protecting products from:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Long periods of direct sunlight
  • Harsh chemicals

Any outdoor-use statement applies only to products specifically identified for such use.

Are product dimensions accurate?

Product dimensions displayed on our website are intended to provide helpful reference information.

Minor differences may occur due to manufacturing methods, product structure, or measurement techniques.

Please review each product page for detailed specifications.

Returns and Warranty

What is your return process?

Before returning a product, please review our Return & Refund Policy and contact our customer support team for return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does RIVMAROY provide a warranty?

Eligible RIVMAROY products may receive limited product support or warranty assistance for qualifying material or workmanship defects that occur during normal intended use.

Applicable warranty periods, if provided, will be described on relevant product pages, product documentation, or order information.

For more details, please review our Product Support & Warranty information.

What should I do if my product has a problem?

If your RIVMAROY product has issues related to product structure, decorative elements, included accessories, illuminated features, or other product details, please avoid modifying or repairing the affected parts.

If the issue continues, please contact:

Email: service@rivmaroy.com

Please include:

  • Your order number
  • Product name
  • Description of the issue
  • Clear photos of the relevant area
  • A short video demonstrating the issue whenever possible

This information helps our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Prices are displayed and processed in US Dollars (USD). Available payment methods may vary depending on your location, device, and payment services available at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

RIVMAROY will never request complete payment card information through email or customer support messages.

For more information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Each product page provides product-specific information, which may include:

  • Product dimensions
  • Materials
  • Colors and finishes
  • Decorative features
  • Included accessories
  • Care instructions
  • Recommended usage

As product specifications vary, please review the relevant product page before purchasing.

Will colors or finishes look different in person compared with images?

Yes. Product colors, finishes, textures, and decorative details may vary slightly due to:

  • Screen settings
  • Indoor lighting
  • Photography conditions
  • Product materials
  • Manufacturing characteristics

Our goal is to represent each product as accurately as possible.

Are product finishes and details exactly the same?

Not always.

Products featuring different finishes, textures, decorative elements, artistic details, or handcrafted characteristics may have slight variations between individual pieces or production batches.

These differences are considered normal characteristics of artistic products and do not necessarily indicate a defect.

Contact Us

If you have questions regarding orders, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@rivmaroy.com

For order-related questions, please provide your order number whenever possible.

For product support, please provide your product name and a brief description of your question so we can assist you more efficiently.

Brand: RIVMAROY

Website: rivmaroy.com

Legal Entity:
Chongqing Kunhongyuan Network Technology Co., Ltd.

Registered Address:
2nd Floor, No. 310 Huafu Avenue North Section, Huayan Town, Jiulongpo District, Chongqing, China

Unified Social Credit Code:
91500107MAEG5FPM4A

Customer Support Email:
service@rivmaroy.com

rivmaroy.com is owned and operated by Chongqing Kunhongyuan Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

RIVMAROY — Artistic Decor Designed to Bring Character and Elegance to Everyday Spaces.

Explore RIVMAROY’s latest artistic creations, curated collections, and new designs.